At ZENVORA WATCHES , customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the product under the conditions outlined below.
1. Return Eligibility
- We offer a 7-day return policy from the date of delivery.
- Openig video is Mandatory
- Items must be unused, unworn, and in their original packaging with all tags intact.
- An unboxing video is mandatory for all return and refund claims.
2. Non-Returnable Items
- Used or damaged products (unless damaged during transit).
- Items without an unboxing video as proof of issue.
- Products returned without original packaging or accessories.
- Clearance or final sale items.
3. How to Request a Return
To initiate a return, follow these steps:
- Email us at zenvora.help@gmail.com within 7 days of delivery.
- Provide your order number, reason for return, and the unboxing video.
- Our team will review your request and guide you through the return process.
- Once approved, return the product to our designated address.
4. Refund & Exchange Process
- Upon receiving and inspecting the returned product, we will process a refund or exchange within 5-7 business days.
- Refunds will be issued to the original payment method or as store credit.
- Shipping charges are non-refundable, and return shipping costs must be borne by the customer unless the product is defective or incorrect.
5. Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with the unboxing video. We will arrange a replacement or full refund at no extra cost.
6. Contact Us
For any return-related queries, reach out to us: